Replywerk
DE Try it for 14 days

AI customer service for sellers selling into Germany

German customers, answered in German. Even on Sunday.

Replywerk answers your Amazon.de, OTTO, Kaufland, eBay and shop customers in native German, from your own order data and knowledge. Seven days a week, for less than one German support agent.

Try it for 14 days See pricing
  • Drafts first, nothing goes out unseen
  • We do the setup
  • Cancel monthly
Amazon.de Reply due in 6 h

Laura Hartmann

Ich habe vor drei Tagen die Kommode „Bergen“ bestellt. Ab Mittwoch bin ich im Urlaub. Klappt die Lieferung vorher?

I ordered the "Bergen" dresser three days ago. I go on holiday on Wednesday. Will it arrive before then?

Draft by Replywerk

Guten Tag Frau Hartmann,

Ihre Kommode „Bergen“ liegt laut Sendungsverfolgung bereits im Zustellzentrum. Die Zustellung ist für Montag angekündigt, das passt also vor Ihrem Urlaub.

Viele Grüße

Tracking shows your dresser is at the delivery depot, with delivery announced for Monday, so it will arrive before your holiday.

From order 028-3361947-5520318, status: shipped

Example with made-up data.
One inbox for
  • Amazon.de
  • OTTO
  • Kaufland
  • eBay
  • Shopify
  • Email
  • Live chat

The deadlines run through the weekend.

The marketplaces spell out how fast you must answer and in which language. Miss it and you put account health and visibility at risk.

You stay in control. Replywerk does the work.

  1. We set everything up

    You give us access to your channels and your FAQ or old replies. The first drafts are ready in a few days.

  2. You check every draft

    For two weeks Replywerk only writes drafts. You see every answer, correct it or approve it. Nothing is sent on its own while you test.

  3. You switch on topics

    It sends on its own only where you allow it and the answers have been right. Anything it is unsure about goes to a person.

Everything a good answer needs, in one place.

Replywerk interface: ticket list across all channels, an Amazon inquiry with an internal note, and the order data with shipping status next to it.
The real interface with a made-up demo seller, shown in German. An English interface is available.

Clear prices, no fee per user.

Net prices, cancel monthly. 14-day trial on your real inbox, we do the setup.

  • Starter

    149 EUR per month

    300 AI-resolved tickets

    • 1 marketplace or shop
    • Email
    • Unlimited users
    Get in touch

  • Growth

    For several marketplaces

    499 EUR per month

    1,500 AI-resolved tickets

    • All channels
    • Live chat
    • Unlimited users
    Get in touch

  • Scale

    1,490 EUR per month

    5,000 AI-resolved tickets

    • All channels and live chat
    • Order actions, API
    • Priority support
    Get in touch
Above the limit
EUR 0.60 per AI-resolved ticket.
Founding customers
The first 20 customers get 30 % off Growth or Scale for 12 months, in return for a named case study or a testimonial.

What sellers ask first.

Won't the AI write nonsense?

It starts in draft mode: for two weeks you see every answer. Auto-send is switched on per topic, only where it has been right. It only answers from your order data and your knowledge, and anything it is unsure about goes to a person.

Doesn't Amazon ban automated messages?

Amazon bans unsolicited and marketing messages and doesn't count auto-responders as a response. Real answers to the buyer's own question are what Amazon asks for. The rule guard stops what a channel forbids before it goes out.

Where is my data?

Replywerk is a product of Codext GmbH, a German company. The app and data are on servers in Germany, and a DPA is available on request. Customer data is only used to answer your tickets, never for training. To be straight about it: the language model currently runs through OpenAI, so the model call does not stay in Germany. An EU-hosted option is planned.

How much work is switching?

Very little. We do the setup. You give us access to your channels and your FAQ or old replies. The first drafts are ready in a few days, and nothing is sent while you test.

Is it worth it compared to hiring?

A German support agent costs around EUR 2,935 gross per month (according to gehalt.de), with no weekend cover. Starter costs EUR 149 a month, and no plan charges per user.

How do Amazon and OTTO messages come in?

Through the notification emails of the platforms, as OTTO has no messaging API. Kaufland and eBay are connected directly by API.

Does Replywerk answer phone calls?

No. Replywerk handles written inquiries, phone calls stay with you.

Try Replywerk for 14 days on your real inbox.

Tell us where you sell. You get a personal reply from Daniel Ehrhardt, managing director of Codext GmbH.

Where do you sell?

We only use your details to answer your request. Privacy policy